Mojja.io Terms of Service (Enterprise Final)
Aligned to the Master FAQs and pricing model, including paid Starter plan, tiered automation, and performance-based Upsell Module fees.
Agreement
These Terms of Service govern access to and use of Mojja services by hospitality businesses and authorised users.
These Terms of Service govern access to and use of Mojja services by hospitality businesses and authorised users.
Service Description
Mojja provides WhatsApp-based operational infrastructure, automation tools, and optional operational hospitality support. Mojja provides tools and guidance but does not assume operational control of customer businesses
Mojja provides WhatsApp-based operational infrastructure, automation tools, and optional operational hospitality support. Mojja provides tools and guidance but does not assume operational control of customer businesses
Plans and Subscriptions
Plans include Starter (entry-level paid plan), Essential, Growth, Pro, and Custom. All plans are paid subscriptions unless otherwise agreed in writing. Plan features and automation depth vary by tier. Upgrades may unlock additional automation and reduce performance-based fees.
Plans include Starter (entry-level paid plan), Essential, Growth, Pro, and Custom. All plans are paid subscriptions unless otherwise agreed in writing. Plan features and automation depth vary by tier. Upgrades may unlock additional automation and reduce performance-based fees.
Fees and Billing
Subscription fees, setup fees, and other charges are billed according to the selected plan. Failure to pay may result in suspension or termination.
Subscription fees, setup fees, and other charges are billed according to the selected plan. Failure to pay may result in suspension or termination.
Performance-Based Fees (Upsell Module)
The Upsell Module may apply performance-based fees to incremental revenue generated through the platform. Applicable percentages vary by plan tier. Mojja facilitates workflows but is not the merchant of record; the hospitality business controls offers, pricing, and fulfilment.
The Upsell Module may apply performance-based fees to incremental revenue generated through the platform. Applicable percentages vary by plan tier. Mojja facilitates workflows but is not the merchant of record; the hospitality business controls offers, pricing, and fulfilment.
Customer Responsibilities
Customers are responsible for lawful messaging, guest communications, offer accuracy, and compliance with applicable laws and platform rules.
Customers are responsible for lawful messaging, guest communications, offer accuracy, and compliance with applicable laws and platform rules.
Acceptable Use
Customers must not use Mojja for unlawful, abusive, or misleading activity, or in ways that violate WhatsApp or payment provider policies.
Customers must not use Mojja for unlawful, abusive, or misleading activity, or in ways that violate WhatsApp or payment provider policies.
Data and Privacy
We use secure infrastructure, encrypted connections, and controlled access to protect data
We use secure infrastructure, encrypted connections, and controlled access to protect data
Service Availability
Mojja aims to provide reliable services but does not guarantee uninterrupted availability. Maintenance or third-party outages may occur.
Mojja aims to provide reliable services but does not guarantee uninterrupted availability. Maintenance or third-party outages may occur.
Operational Guidance Disclaimer
Operational recommendations or consultancy support are provided for guidance only and do not guarantee specific financial or operational outcomes.
Operational recommendations or consultancy support are provided for guidance only and do not guarantee specific financial or operational outcomes.
11. Limitation of Liability
To the maximum extent permitted by law, Mojja is not liable for indirect, incidental, or consequential losses arising from use of the service.
To the maximum extent permitted by law, Mojja is not liable for indirect, incidental, or consequential losses arising from use of the service.
Termination
For privacy questions, contact Mojja via the contact details listed on mojja.io.
For privacy questions, contact Mojja via the contact details listed on mojja.io.
13. Governing Structure
Mojja.io is operated by Mojja.io Ltd (United Kingdom) with a local subsidiary operating in Zanzibar under applicable Zanzibar and Tanzanian laws.
Mojja.io is operated by Mojja.io Ltd (United Kingdom) with a local subsidiary operating in Zanzibar under applicable Zanzibar and Tanzanian laws.